Theatre Etiquette & FAQs
Arriving and Leaving
Because performances begin on time, please ensure that you arrive at The Smith Center at least 30 minutes in advance. Seating is at the discretion of front-of-house staff and latecomers may not be seated while a performance is in progress.
We encourage everyone to remain in their seats for the entire performance. If you must leave, please exit during intermission. If it is an emergency, kindly wait for an appropriate break in the performance.
In hopes that all our guests have the most enjoyable time possible, we ask everyone to refrain from talking or whispering during the performance. Once seated, please turn off all cell phones, pagers, alarms and other electronic devices. Photography and recording of any kind is not permitted. Please no food or drinks unless otherwise specified. If a cough drop is necessary, try to unwrap as quietly as possible.
While Nevada Ballet Theatre welcomes any child who can remain sitting in a quiet manner through a two-hour performance, we recommend that children be at least 5-years-old to attend mixed-repertory season performances and at least 3-years-old to attend The Nutcracker. We request that no infants be brought to a performance.
Before attending a performance with children, we encourage you to help children differentiate between live performances and on-screen movie theater viewings and to introduce the story and music compositions they will hear. Please remind children to not talk or ask questions once the performance begins and to not touch or kick the seat in front of them.
Lap-sitting is not allowed, and everyone who enters the theater must have a ticket and occupy their respective seat. Booster seats for children are provided free of charge and can be requested by locating an usher or front-of-house staff. Kindly step outside if your child is creating a disturbance during the performance. Parents may consider selecting an aisle seat in case a quick exit is necessary. Also, please note that there are not refunds, credits or exchanges if you must leave the theater because your child was unhappy or disruptive.
How early should I arrive?
Because traffic can always be unpredictable, we encourage you to arrive 30 minutes early to ensure plenty of time to find your way to your seats for a more relaxing and enjoyable experience. Seating is at the discretion of front-of-house staff. If you happen to arrive late and are asked to wait in one of the lobbies at The Smith Center, there will be video monitors provided for you to enjoy the performance until late seating is permitted.
What should I wear?
What you’re comfortable with! Like many major performing arts centers, The Smith Center has no specific dress code, and people come in a wide range of dress from the comfortable but casual apparel to the more formal attire. But if you are looking for an opportunity to show off that beautiful dress or suit – why not now?
Can my child attend a performance?
While Nevada Ballet Theatre welcomes any child who can remain sitting in a quiet manner through a two-hour performance, we recommend that children be at least 5-years-old to attend Repertory Season performances and at least 3-years-old to attend The Nutcracker. We request that no infants be brought to a performance. Parents know best if their child is able to quietly enjoy the program. Lap-sitting is not allowed. Please see our theater etiquette section for more information.
Are food and beverages available?
Yes. Guests can treat themselves to a number of drinks and snacks or small-bites before the show or during intermission at any bar in Reynolds Hall or the Mezzanine Lounge. See our Food & Beverages section for more information.
Are services provided for guests with disabilities?
The Smith Center offers accessible seating for patrons with disabilities and other amenities such as assistive listening devices, valet services, elevator and ramp access. For more information, please contact The Smith Center Ticket Office at 702.749.2000.
What are the Box Office hours?
The Smith Center’s Box Office is open:
Monday – Friday: 10 am to 6 pm
Saturday: 10 am to 2 pm
Show Days: Three hours before the first curtain until one hour after the last curtain time.
Can exchange my tickets if I cannot attend a performance?
There are no exchanges or refunds on performance tickets with the exception of subscribers who do have the option of exchanging tickets for a different date within the same program. Subscribers’ tickets must be returned to the box office for exchange 48 hours prior to the performance. If you are unable to attend a performance and you contact the box office 48 hours prior to your performance, the value of your tickets can be converted to a donation to Nevada Ballet Theatre’s performance programs and educational projects. You will receive a receipt for this tax deductible contribution.
I lost my tickets. What should I do?
Contact The Smith Center Box Office directly at (702) 749-2000 for replacement tickets. One of the benefits of being a Nevada Ballet Theatre Subscriber is that tickets can be replaced if lost at no additional charge.
Do you offer group sales or Student, Senior, Military, and Government Discounts?
A 10% discount is offered to students, seniors (62+), military personnel, & teachers with appropriate ID presented in person at The Smith Center Box Office.